Cancellation Policy

1. Scope and project-specific terms

This policy applies to solar projects, equipment supply, installation, and related services purchased from FLYINGAPES TECHNOLOGIES PRIVATE LIMITED under the Your Energy brand.

Cancellation and refund eligibility depends on the accepted quotation, payment terms, project stage, custom work completed, materials ordered, and costs already incurred or committed. If your signed quotation or agreement contains specific cancellation terms, those terms will apply to your project.

2. How to request a cancellation

Send a written request from the customer's registered contact details using one of these channels:

• Email: yourenergy007@gmail.com
• WhatsApp: Your Energy verified WhatsApp link

Include the customer name, phone number, quotation or project reference, project location, payment details, reason for cancellation, and the requested outcome. Verbal requests are not treated as final until confirmed in writing.

3. How the project stage affects cancellation

4. When cancellation or refund may not apply

Subject to applicable law and the signed project documents, cancellation or refund may be unavailable or limited where:

• Custom equipment, structures, designs, or non-returnable materials have been ordered or prepared.
• Materials have been dispatched or delivered, or installation work has started.
• Work is delayed by the customer, utility, DISCOM, lender, government portal, weather, access restriction, or another event outside our reasonable control.
• The customer supplied inaccurate information, withheld a site condition, refused agreed access, or did not obtain a required permission.
• The concern relates to warranty or service performance after installation rather than cancellation of an unperformed project.

5. Cancellation by Your Energy

We may pause or cancel a project where safe or lawful execution is not reasonably possible, including serious structural or electrical risk, unavailable site access, suspected fraud, non-payment, material misrepresentation, supplier failure, permit restrictions, force majeure, or technical infeasibility identified during detailed review.

If we cancel for reasons not caused by the customer, we will explain the basis and assess any refund after accounting for agreed work completed, usable materials supplied, and reasonable non-recoverable costs. Where practical, we may offer redesign, substitution, or rescheduling instead.

6. Refund review and payment

• A refund is processed only after the cancellation is approved in writing and the refundable amount is confirmed.
• Approved refunds are ordinarily made in Indian Rupees to the original payment method or a verified bank account belonging to the customer or payer.
• Payment-gateway fees, bank charges, taxes already deposited where not recoverable, completed work, and committed third-party costs may be deducted where permitted and documented.
• Processing time depends on verification, project reconciliation, the payment method, and banking systems. The applicable quotation or written approval will state any committed timeline.
• Duplicate or excess payments will be verified and returned after reconciliation.

7. Project changes and rescheduling

Before cancelling, you may request a design change, equipment change, capacity change, location change, or revised installation date. We will assess technical and commercial feasibility. Additional work, price differences, supplier charges, or schedule changes will be documented through a revised quotation or change order.

8. Product concerns after installation

After installation or delivery, equipment defects, workmanship concerns, generation concerns, and service issues are handled under the applicable manufacturer warranty, workmanship commitment, AMC, or service terms. They do not automatically create a right to cancel the completed project.

9. Policy updates and contact

We may update this policy for future bookings by publishing a revised version and effective date. Updates will not replace cancellation terms already agreed for an existing project unless both parties agree in writing or applicable law requires otherwise.