Privacy Policy

1. Scope and responsible company

This Privacy Policy applies to visitors, prospective customers, and customers who use this website, submit a solar assessment, request a quotation, contact us, or provide project information to our team.

The entity responsible for this website and the information described here is FLYINGAPES TECHNOLOGIES PRIVATE LIMITED, trading under the customer-facing brand Your Energy.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, phone number, email address, city, state, and project address.
• Solar assessment details such as customer type, property type, monthly electricity bill, expected system size, indicative investment, and estimated savings.
• Quotation and project details, including selected equipment, project requirements, payment status, application status, service notes, and communication history.
• Documents that you voluntarily provide for site assessment, subsidy, financing, installation, identity verification, or project execution.
• Technical information normally processed by hosting and security systems, such as IP address, browser type, device type, request time, and error or security logs.

3. How we collect information

• Directly from you when you complete the free solar assessment, request a quote, call, email, or message us.
• During site surveys, design discussions, quotation preparation, installation, subsidy assistance, or after-sales support.
• From authorized representatives, financing partners, utilities, government portals, or service providers where necessary for your project and permitted by law.
• Automatically through essential website, hosting, database, security, and browser-storage functions.

4. How we use information

We use information to:

• Prepare assessments, recommendations, quotations, designs, and project proposals.
• Contact you by phone, WhatsApp, SMS, or email about the enquiry or service you requested.
• Plan surveys, procurement, installation, commissioning, maintenance, and customer support.
• Assist with subsidy, financing, utility, registration, or approval processes where requested.
• Maintain project records, improve our services, prevent fraud, secure the website, and comply with legal obligations.
• Send relevant service updates or offers where permitted. You may ask us to stop promotional communications at any time.

5. How we share information

We do not sell your personal information. We may share only the information reasonably needed with:

• Cloud hosting, database, document-storage, communications, and technical support providers.
• Authorized installers, suppliers, logistics providers, surveyors, consultants, and maintenance partners working on your project.
• Banks, financing providers, utilities, DISCOMs, government agencies, or subsidy portals where you request such assistance.
• Professional advisers, auditors, insurers, regulators, law-enforcement authorities, or courts where required or reasonably necessary.

Service providers are expected to use the information only for the agreed service and to protect it appropriately.

6. Browser storage, cookies, and technical logs

The assessment workflow may store a copy of lead or estimate information in your browser's local storage so the form and administrative workflow can function reliably. You can remove this local copy by clearing site data in your browser.

Our public website does not intentionally use advertising cookies. Hosting, security, font, or linked third-party services may process technical request information or use their own technologies under their respective policies.

7. Retention and security

We keep information only for as long as reasonably needed for enquiries, quotations, active projects, warranty or service support, accounting, dispute resolution, and legal compliance. Retention periods may vary according to the type of record and applicable requirements.

We use reasonable organizational and technical safeguards designed to reduce unauthorized access, alteration, disclosure, or loss. No internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Your choices and requests

Subject to applicable law and legitimate retention requirements, you may ask us to:

• Confirm whether we hold personal information about you.
• Correct inaccurate or incomplete information.
• Delete information that is no longer required.
• Withdraw consent or stop promotional communications.
• Raise a privacy concern or complaint.

We may request reasonable verification before acting on a request.

9. Children and third-party services

This website is intended for adults who can enter into a binding contract. We do not knowingly collect personal information from children without appropriate involvement of a parent or guardian.

Links to WhatsApp, social networks, Google, YouTube, financing providers, utilities, or other third-party services are governed by those providers' own terms and privacy policies. We do not control their practices.

10. Updates and contact

We may update this policy to reflect changes in our services, systems, or legal requirements. The latest version will be posted on this page with its effective date.